Pvt chat not working

sable1982
sable1982: Can't get the pvt chat to work. Click on it and it just the background screen. No txt bar. Anyone else having the same issue?
7 years ago Report
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MrHamster
MrHamster: You still having this issue?

If so, what device. Computer/Phone. Both? only one?

How long has this been going on?

Have you tried to reset and clear your browser settings/cache?

Can you take a screen shot and add it to your profile and past it here?

7 years ago Report
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sable1982
sable1982: Cleared cache, didn't help. iPhone 6, iOS 9.
7 years ago Report
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sable1982
sable1982: Can't get it to show screen shot. Looks normal but the spot at the bottom where you enter txt is missing.
7 years ago Report
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MrHamster
MrHamster: Are you using the browser or the app?
7 years ago Report
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sable1982
sable1982: Browser
7 years ago Report
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MrHamster
MrHamster: which one? safari, Chrome, Firefox, or some other one?
7 years ago Report
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sable1982
sable1982: Was working fine a couple of days ago but not now
7 years ago Report
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sable1982
sable1982: Safari
7 years ago Report
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sable1982
sable1982: Tried on Firefox as well and same issue
7 years ago Report
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MrHamster
MrHamster: Okay it should work fine on Safari, lots of people use it.

However, the site is testing on and developed for Chrome. Can you please try Chrome and let me know if it happens there also.

I am getting all the questions out of the way that the admins will ask.
7 years ago Report
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sable1982
sable1982: Lol. Thanks. I'll give that a try
7 years ago Report
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MrHamster
MrHamster: Okay, once you get back with me I will report the glitch.
7 years ago Report
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MrHamster
MrHamster: just in cause.

screenshot instructions, if you could get a screen that will greatly help.

http://www.imore.com/screenshot-iphone
7 years ago Report
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sable1982
sable1982: Chrome isn't working either.
7 years ago Report
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sable1982
sable1982: Don't know how to add the pic here but I can place it in my pictures
7 years ago Report
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MrHamster
MrHamster: that be great, thanks.

Just leave it in your pictures until it is resolved, please.
7 years ago Report
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MrHamster
MrHamster: link to the picture: sable1982's Picture
7 years ago Report
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MrHamster
MrHamster: until we get this fix, you can go to your browser menu and select "Desktop View". You'll have to zoom in and out to make it work. But, its do able.


Reporting the glitch now.
7 years ago Report
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sable1982
sable1982: Thank you for the help. Much appreciated
7 years ago Report
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MrHamster
MrHamster: anytime
7 years ago Report
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MrHamster
MrHamster: I was testing on a phone here.

Are you able to zoom in our out?

https://developer.apple.com/library/ios/documentation/WindowsViews/Conceptual/UIScrollView_pg/ZoomZoom/ZoomZoom.html

Also, check to make sure your font size is normal.
http://www.imore.com/how-increase-or-decrease-font-sizes-iphone-and-ipad-ios-7-dynamic-type

Just a few things to check.
(Edited by MrHamster)
7 years ago Report
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sable1982
sable1982: Will do. No zoom
7 years ago Report
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sable1982
sable1982: That's weird but it's fixed. Can type again. Didn't do anything so maybe it was on their end
7 years ago Report
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sable1982
sable1982: Thank you for the help
7 years ago Report
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MrHamster
MrHamster: no problem.
7 years ago Report
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